◆Return&Order Cancellation Policy
All our cosplay products are inspected carefully before shipping.
Cosplay costumes are usually not returnable. If you receive a damaged package we will not be responsable for damages to the costume.
Please do not accept damaged packages.
For returns, you will have to ship item back for us to be able to check if it is possible it was our responsability, return shipping's fee is paid by customer. If it was our responsability, we will refund. Otherwise we will not.
Pictures have to be received within 3 days from the date of receipt and issue has to be notified immediately. If customer provided wrong measurements, causing the costume not to fit, we will not be responsable.
Except our measurement-crafting-error is verified, we are not accepting any kind of returns. Every costume is done following provided measurements so it is not possible for us to resell the items returned even if they are not damaged and like new. Every item is carefully inspected BEFORE shipping.
Every item in our store is a photo of the real product we make. Colour difference due to screen brigthness/contrast have to be considered. For problems please get back to us at firstname.lastname@example.org
Fabric colors and hand-feel may have little variations, as every large-stock of fabric sold from the fabric-manufacturers may have little variations between different stocks, thus we cannot control, if this cannot be accepted, I apologize but we do not take the risk of guaranteeing something we cannot control.
If package sent is returned, for customer not being available for multiple delivery attempts, we will not be responsable.
Shipping fee cannot be refunded.
Customer is responsable to arrange attendance at time of delivery or pick-up after a failed delivery. Fees for re-shipping has to be paid from customer.
We are not responsable for taxes or fees collected by freight or local authorities. Personal information have to be real, buyer has to be at least 18.
We will not take responsabilities for issues caused by not true personal information. If cancellation of order is requested after placing order and prior to completition, 15% of the amount will not be refunded.